How Can We Help You?

Visit our Book a Shipment page, fill in your pickup and delivery details along with cargo information, and submit the form. Our logistics team will reach out within 24 hours with a confirmed quote and dispatch plan.

We support Full Truck Load (FTL), Less-than-Truck Load (LTL / part load), Express Delivery, Packers & Movers, and Over-Dimensional cargo. If you have a special requirement, contact our team and we will find a solution.

Our team typically responds within 24 hours of receiving your booking request. For urgent shipments, you can call us directly for priority handling.

Yes. Please mention your preferred pickup date and time in the "Additional Notes" field when booking. We will confirm availability and schedule accordingly.

Cancellations made more than 24 hours before pickup are free of charge. Modifications and cancellations within 24 hours may attract a fee. Please contact your assigned logistics manager or email us at support@astrabrized.com.

Visit our Track Shipment page and enter your AWB number or Shipment ID. For real-time GPS tracking, download the Astrabrized mobile app.

Your AWB (Air Waybill) / Shipment ID is sent to you via SMS and email once your booking is confirmed and the transporter is dispatched. Contact your logistics manager if you have not received it.

Booked – Request confirmed. Picked Up – Goods loaded onto vehicle. In Transit – Cargo on the move. At Destination Hub – Arrived at destination city. Out for Delivery – Last-mile dispatch started. Delivered – Successfully delivered with POD.

An Exception status means an issue needs attention (e.g. address mismatch, access problem, or route disruption). Our support team will contact you proactively. You can also reach out at support@astrabrized.com.

We accept bank transfers (NEFT/RTGS/IMPS), UPI, and cheques for business accounts. Enterprise clients can request credit terms. Contact our accounts team at billing@astrabrized.com for more information.

Payment terms are specified in your invoice. Standard terms are due upon delivery or within 7 days of invoice date, unless a credit arrangement has been agreed in advance.

Yes. A GST-compliant invoice is issued for every shipment upon delivery confirmation. Invoices are sent to your registered email address and are also accessible in your account dashboard.

Please raise billing queries within 7 days of receiving your invoice by emailing billing@astrabrized.com with your shipment ID and the nature of the dispute. We aim to resolve all billing issues within 3 business days.

Every transporter on our network undergoes a thorough KYC verification including business registration checks, driver licence validation, vehicle RC verification, insurance confirmation, and a reference check. Only verified partners are onboarded.

Yes. If you have worked with a specific transporter through Astrabrized before and prefer them, let your logistics manager know and we will try to assign them subject to availability.

Visit the For Transporters page to learn about our onboarding process and download our app to register.

Our network includes mini trucks, small commercial vehicles, Tata Ace / Bolero pickups, LCVs, medium trucks (14 ft–22 ft), large trucks/trailers (32 ft–40 ft), and specialised over-dimensional cargo carriers.

Transporters on our network carry basic transit insurance. For high-value or fragile goods, we strongly recommend declaring the cargo value at the time of booking and optionally purchasing additional cargo insurance. Contact our team for guidance.

Report damage or loss within 48 hours of delivery by emailing claims@astrabrized.com with your shipment ID, photographs of damage, and the delivery receipt. Our claims team will initiate a review within 2 business days.

Yes. We do not transport hazardous materials, illegal goods, controlled substances, live animals without prior approval, or items prohibited under Indian law. See our Terms of Service for the full list.

You can reach our support team via the Contact Us page, by calling +91 90000 00000 (Mon–Sat, 9 AM – 6 PM IST), or by emailing support@astrabrized.com.

Every confirmed shipment is assigned a dedicated logistics manager who is your single point of contact for that shipment — from booking to delivery. Their contact details are shared in the booking confirmation.

Our operations team is available Monday to Saturday, 9 AM to 6 PM IST. For urgent matters outside these hours, please use the priority contact number provided in your booking confirmation.

Absolutely. We value your feedback. You can rate your experience via the Astrabrized app, email us at feedback@astrabrized.com, or use the form on our Contact Us page.